The personal reflection of the competence to: “generate models for achieving optimum results in a negotiation, using theoretical tools adapted to your own environment and cultural diversity.” Those negotiations will include race, ethnicity, age, ability, language, nationality, socioeconomic status, gender, religion, or sexual orientation. Citizens of a multicultural society, like ours, need the ability to understand the perspective of others and incorporate that understanding in their interpretation of events and decision-making and generally operate effectively cross-culturally (Whaley & Davis 2007).
